General

Topics

Technical Support

USA/LATIN AMERICA

800-543-9038 technicalsupport@us.belimo.com

CANADA

866-805-7989 technicalsupport@ca.belimo.com

BRAZIL

+55 11 3643 5656 suportetecnico@br.belimo.com

Nomenclature

Contact

Ordering

Terms & Conditions

Sizing & Selection

Communication

What is CV and why is it important for a modulating valve? How do I calculate it?
Cv is the capacity of the valve to deliver flow with an available differential pressure (∆P) across the valve. The Engineer of Record typically specifies Read more...
What is valve close off pressure? What is body pressure rating?
Valves have two pressure ratings which must be considered; 1) body and stem static rating, and 2) disc and seat close-off rating. Static pressure rating Read more...
Where can I find a local distributor?
Belimo Americas has distributors in the United States, Canada, Latin America, and Brazil.  To find a distributor in the United States or Canada click Read more...
what is difference between modulating damper and open/ close damper actuator
A modulating actuator will position, or throttle, the damper or valve as commanded by the controller to achieve a desired position or flow.  An open/ Read more...
How do I size a damper actuator?
The "10 questions" method for sizing and selection found in the attachment is recommended.  It takes into consideration the total Read more...
What do the letters & numbers mean in your actuator part numbers?
Actuator nomenclature follows the general pattern below: First digit is torque with letters: T, L, N, A, G, E Second digit is fail-safe function and " Read more...
What valves can I use for steam applications?
Maximum inlet pressure along with maximum differential pressure and steam temperature are the most important considerations when selecting a valve Read more...
What is Belimo's warranty policy?
The Belimo Americas warranty policy is published here: Terms and Conditions Belimo products generally fall under two warranty categories: Five-Year and Read more...
What information is needed to select a control valve?
Basic required application information Full flow GPM (or steam lbs/hr capacity)With pressure independent (PI) valves, only the full flow GPM is Read more...
Can a 2-10 VDC feedback signal be converted to 4-20mA by use of a 500 ohm resistor?
No, adding a resistor to a voltage signal will not create a current signal.  However, adding a 500 ohm resistor across a 4-20 mA signal will create a Read more...
Are there issues installing stainless steel body valves in a carbon steel piping system?
The Engineer of Record should make decisions regarding valve and pipe material compatibility and the application of dielectric unions.  The Read more...
I had a login/purchasing account for the old Belimo website, how do I get a login/purchasing account with the new Belimo website so I can continue to order products?
All user ids (in most cases this is your email address) were migrated from the old to the new website.  You will though have to update your password Read more...
Why are there 2 different current ratings on your auxiliary switches?
Electrical ratings are written on all products as well as all datasheets.  They are expressed as maximum amperes and volts (VAC and/or VDC).  Read more...
What is the meaning of the date code?
Currently the date code is printed on the actuator sticker.  Many valves are also date coded using a metal tag or sticker. Current Date Code Format Read more...
Where can I find an online return request form for RMA?
Online return material authorization (RMA) requests can be entered within the eCommerce section of the Belimo website.  To access the form click on Read more...
The Company I work for has a purchasing account with Belimo, how do I become a registered user/purchaser with the new Belimo website so I can order products?
Complete the steps below to create a username and password.  Our customer service department will process the request and respond via email within Read more...
How can I contact a Belimo outside sales representative?
Outside sales personnel contact information is found on the “Contact Us” tab on www.belimo.us website.  Contacts are sorted by Read more...
What is a reorder number and how is it different from a part number?
The reorder number is very similar to the part number but it has additional information such as cable type and length, programming code, or Read more...
Are actuators available with 4-20mA feedback?
Only the modulating SY series actuators are available with 4-20mA feedback.  All other Belimo modulating rotary and linear actuators offer voltage Read more...
Can SY actuators be mounted upside down?
The SY series actuator must be mounted at or above pipe center line. Not to be installed below horizontal. The results include the actuator losing the Read more...
What is Near Field Communication (NFC)?
Near field communication, abbreviated NFC, is a form of close-range "contactless" communication between devices like smartphones or tablets. NFC Read more...
What does Place Order do?
The Place Order button is used to submit your order to Belimo. For every order submitted you will receive a transaction number, online order Read more...
What is the Entry Nr. (number)?
The entry number is a unique identifier used to order a specific product from Belimo. This entry number can be entered directly into the order. Read more...
Does Belimo carry solenoid valves?
Belimo does not offer solenoid valves.  Belimo specializes in electronic motor driven valve assemblies for the HVAC industry. A solenoid valve Read more...
Do you have a YouTube channel?
Belimo has a YouTube channel with an extensive video library of air, water and retrofit solutions for HVAC applications as well as tours of Read more...
Do you have any distributors in Mexico?
Belimo Americas has distributors in the United States, Canada, Latin America, and Brazil.  To find a distributor in your area click here. To contact Read more...
What is the difference between an (X) and a (B) in your product nomenclature? Example GMB24-SR vs. GMX24-SR
Available in all non-spring return, spring return, and electronic fail-safe actuators (except fire and smoke actuators) the B is considered a basic Read more...
Should I use full or half wave rectified power for Belimo actuators?
The power supply design in standard Belimo actuators and other end devices use half wave rectification. No accommodation needs to be made for the actuator Read more...
Are only Belimo actuators orange?
Belimo actuators are typically orange but there are some manufacturers of electric as well as pneumatic actuators that use black and orange colors.  Read more...
What are your production lead times?
Standard Lead Times (from order confirmation to issuance of tracking number) for Belimo Americas products are as follows: Product Line Expected Read more...
What does the Cancel button do?
The cancel button is used to cancel your transaction. Read more...
My product requires an MFT code? What does MFT mean?
MFT means Multi-function technology. You can select the "MFT code" link and select the MFT code or you may enter the code directly into the MFT Read more...
What is the Reorder Number?
The Reorder Number is the ordering number identifying a unique Belimo customized product, e.g. B209S1+LRB24-3, LM1001C1W02. A reorder number can be Read more...
I know the item part numbers I want to purchase online, how do I enter an order?
There are 3 ways to place a quick order of products into your shopping cart. After the shopping cart is full click "Checkout" and place the Read more...
What is a PO Number?
 The PO Number is a Purchase Order Number. Purchase orders numbers are used by companies in their procurement process. Purchase orders numbers are Read more...
Do you accept major credit cards?
Yes, we accept most major credit cards for orders but we do not sell directly to the public.  If you do not have an account established with us you Read more...
Where can I email a technical question, retrofit form, or installation photos?
Send an email to TechnicalSupport.NE@us.belimo.com for support during Eastern Standard Time and to TechnicalSupport.West@us.belimo.com during Pacific Read more...
Will I receive shipping and tracking information regarding my internet order?
Yes, when your order ships out of our plant, we will email you the shipping and tracking information regarding your order. Read more...
What is a PO Number?
The PO Number is a Purchase Order Number. Purchase orders numbers are used by companies in their procurement process. Purchase orders numbers are required Read more...
What are the advantages of Belimo vs. competitor's sensors?
Belimo sensors have the following advantages: • Fast delivery • NEMA 4X / IP65 • UL certification • 5-year warranty (5 years on the Read more...
How do I use the PS100 Power Supply and Signal Generator?
To learn how to use the Belimo PS-100 Power Supply and Signal Generator to troubleshoot a Belimo actuator watch the YouTube video. Read more...
Can I get an actuator that will rotate more than 360 degrees?
The only actuator series that is capable of rotation greater than 95 degrees is the 27 in-lb non-spring return LUB(X) series.  It is offered in Read more...
Does your company support community involvement?
Belimo's corporate social responsibility program in the United States supports a wide range of activities. These activities demonstrate how Read more...
Does Belimo supply bolt kits, flange gaskets, or fittings with butterfly valves?
These parts are not provided with butterfly valve shipments nor can they be purchased separately from Belimo.  These parts can be obtained through a Read more...
How can I search by part number on the Belimo website?
Go to www.belimo.us Click on SHOP button in upper right corner Enter Part# in Product Search box on upper left of next page Select desired part# from Read more...
How will I know what my tax and freight charges are?
Your invoice will include your tax and freight charges. Read more...
How will I know when to expect my order?
The order confirmation that is emailed to you will have the confirmed delivery date(s). Please review your e-mail confirmation carefully to be sure the Read more...
Will I receive an order confirmation?
Yes, every transaction submitted online will receive an order confirmation via email. The email will be sent to the email address that we have on file for Read more...
Will I receive an order acknowledgement?
Yes, every transaction submitted online will receive an online order acknowledgement stating that Belimo has received your order and is processing it. You Read more...
What does Save as Product Schedule do?
The save as product schedule allows you to save a transaction as a product schedule if you are not ready to submit your order. You can later modify your Read more...
What does the Update button do?
The update button is used to save the changes made to the transaction (order or product schedule). Read more...
How do I Delete Tags from my line item(s)?
Remove (delete) all of the text in the tagging field and select the Update button. The tagging charges will also be deleted. Read more...
Is there a charge for tagging?
Yes, there is a charge for tagging each piece. Select update and the charge will automatically be applied based on the quantity entered. Read more...
How do I apply the tags that I have entered to my line item(s)?
Click the the "Update tags" button, then click the "Apply" button; the tags will be updated and listed as: Item 1, Item 2, Item 3, etc. Read more...
What does "Tag every item individually" mean and how do I enter them?
"Tag every item individually" means that each piece will have a different tag. Enter tags individually by typing in the Item # box and click the Read more...
What does "Same tag for all items" mean and how do I enter them?
It means that all pieces will have identical tags. You only need to enter your tag information once. Example: If you have a single line item with a Read more...
How do I use the "Paste tags here" box?
After selecting the "Tag every item individually" radio button, enter your tagging text into the "Paste tags here" box; each tag must Read more...
What does Tagging mean?
Tagging is a means of identifying the location of or the equipment that the item will be installed on when the product arrives at the delivery location. Read more...
How do I delete a line item?
To remove a line item from the shopping cart click on the trash can symbol, the shopping cart will update automatically.  Read more...
What is the Customize button?
A customizable product allows you to configure the Belimo product to meet your application needs. To configure a product simply select the " Read more...
What is the valve setup and why do I have to specify a valve setup in order to save my order?
Valve setup determines how the valve is factory assembled based on desired Normal position (0% control signal) and Fail position (no power for fail-safe Read more...
What is the Description?
The Description is a short definition of the material (maximum 40 characters). Read more...
Can I enter a Material, ordering number directly into the entry number field and search?
Yes, if the material number that you entered is not a valid catalog entry the system will search for similar products. Read more...
What is the Item (number)?
The item number represents the line sequence in the order. (Example: Line 10 = item #1; Line 20 = item #2; etc) Read more...
What is the Net Price?
The net price is the price after all applicable discounts have been applied (excluding tax and freight). Read more...
What is the Discount Amount?
The amount of discount you receive off of list price based on your multiplier. Read more...
How do I locate a product fast?
Click on the magnifying glass icon found on the right site of the screen, below the shopping cart icon, and then type the model number (i.e. AFB24-SR) in Read more...
What does Deliver To mean?
This is the address where you would like the order shipped. You may select from standard delivery addresses, which Belimo maintains for your company or Read more...
What does Your Description mean?
Describe what type of order you are placing. You may choose to use a job name as the description of the order. Read more...
What does Your Reference mean?
Your Reference is used in placed of a PO Number in a Product Schedule. Your Reference is used as a means for you to identify a Product Schedule. Your Read more...
Do Belimo actuators have a Short Circuit Current Rating (SCCR)?
Short Circuit Current Rating, otherwise known as the SCCR, is the maximum short-circuit current a component or assembly can safely withstand when Read more...
Do you have a blog where I can find the latest news, product updates, case studies?
To access the latest information on Belimo products and innovations visit the Belimo blog.  Within the blog browse by tag, subscribe to the Read more...
Does Belimo sell valves for pools or spas?
Review the chloride content of your pool or spa application.  Belimo valves are designed for HVAC applications with water containing low levels of Read more...